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If you ask me technical questions please don’t argue with me
because you don’t like my answer. If you think you know more about the
topic, why ask? And if I’m arguing with you…it’s because I am positive
that I am correct, otherwise I’d just say “I don’t know” or give you
some tips on where to look it up, I don’t have the time to just argue
for the sake of it.
Starting a conversation by insulting
yourself (i.e. “I’m such an idiot”) will not make me laugh, or feel
sorry for you; all it will do is remind me that yes, you are an idiot
and that I am going to hate having to talk to you. Trust me; you don’t
want to start a call that way.
I am ok with you making
mistakes, fixing them is my job. I am not ok with you lying to me about
a mistake you made. It makes it much harder to resolve and thus makes
my job more difficult. Be honest and we can get the problem resolved
and continue on with our business.
There is no magic “Fix it”
button. Everything takes some amount of work to fix, and not everything
is worth fixing or even possible to fix. If I say that you just need to
re-do a document that you accidentally deleted 2 months ago, please
don’t get mad at me. I’m not ignoring your problem, and it’s not that I
don’t like you, I just cant always fix everything.
Not
everything you ask me to do is “urgent”. In fact, by marking things as
“urgent” every time, you almost ensure that I treat none of it as a
priority.
You are not the only one who needs help, and you
usually don’t have the most urgent issue. Give me some time to get to
your problem, it will get fixed.
Emailing me several times
about the same issue in the same day is not only unnecessary, it’s
highly annoying. Emails will stay until I delete them, I won’t delete
them until I’m done with them. I will typically respond as soon as I
have a useful update. If it is an urgent issue, let me know (see number
5).
Yes, I prefer email over telephone calls. It has nothing to
do with being friendly, it’s about efficiency. It is much faster and
easier for me to list out a set of questions that I need you to answer
than it is for me to call and ask you them one by one. You can find the
answers at your leisure and while I’m waiting I can work on other
problems.
Yes, I seem blunt and rude. It’s not that I mean to,
I just don’t have the time to sugar coat things for you. I assume we
are both adults and can handle the reality of a problem. If you did
something wrong, I will tell you. I don’t care that it was a mistake,
because it really makes no difference to me. Don’t take it personal, I
just don’t want it to happen again.
And finally, yes, I can
read your email, I can see what web pages you look at while you are at
work, yes, I can access every file on your work computer, and I can
tell if you are chatting with people on an instant messenger or chat
room (and can also read what you are typing). But no, I don’t do it.
It’s unethical, I’m busy, and in all reality you aren’t all that
interesting. So unless I am instructed to specifically monitor or
investigate your actions, I don’t. There really are much more
interesting things on the internet than you.
